By Maggie Kindred
It is a light-hearted, simply digestible advisor with a wealth of convenient tricks and advice for speaking with the general public. For these within the assisting professions, speaking with the general public can occasionally be a problem, and diversified talents are had to these used whilst speaking with family and friends. This ebook addresses those concerns by way of supplying 1000s of tips to speak with the general public, overlaying issues reminiscent of coping with clash, assertiveness, emotions, listening and limits. it is also advice looking back, supervision, confidentiality and anti-discrimination. The booklet makes use of a enjoyable and obtainable method, making the recommendation effortless to learn after which placed into perform. this useful consultant should be important to various practitioners within the assisting professions together with health and wellbeing viewers, social care staff, probation officials and academics, in addition to the other specialist searching for how one can speak successfully.
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Extra info for 500 Tips for Communicating with the Public
33 Non-verbal communication – communicating imaginatively! • Think laterally about what forms of communication you could use with your client – there are many tricks and tools out there that you can put to use! • A picture can be worth a thousand words. Even though you, like a lot of people, may not jump to drawing as your first choice of communication, be open to the idea of using images. Many people are inhibited by the fact that they are not artists, but most of us connect immediately to a diagram or sketch, and they are immediate ways in which both client and worker can communicate information.
This can help to keep your message clear and to the point. • Be aware of the possibilities and pitfalls of communicating on social networking sites and chat rooms. There are huge potential advantages to using social networking sites such as Twitter or Facebook to bring people together. Such sites provide a forum for individuals to test each other out without the risks inherent in personal contact, which is why chat rooms and online counselling are so popular among people who find it hard to form relationships.
Know how to try to persuade a client, when negotiation has failed, that an important course of action is needed. Although we have said that you shouldn’t prolong negotiations if you haven’t been successful, there are times when it is important for the client’s well-being, physically or mentally, to do your best to get him or her to agree to your decision about the situation. This is where you need to be kind but firm. As clearly as possible, point out the benefits of agreeing and the Skills for Communicationâ•‡ •â•‡61 disadvantages of not agreeing.